mysupport.daktronics.comGetting Started with MySupport

Sign In Support Partner Portal Our Company Pay Online Contact About Daktronics Employment News Releases Blog Investor Sports Sports View the Project Gallery Why Choose Daktronics for Sports? Sports Park, Rec,League Sports High School Sports College Sports Minor League Sports Professional Sports Global Sports Show Control System Venus Control Suite View All Products Services Creative Services - Pro SportsColleges Event Production Services Creative Services - High Schools FrameWrx DakClassroom Daktronics Sports Marketing Design-Build Services Purchasing Options Read the Blog BusinessCommunity BusinessCommunity View the Project Gallery Why Organizations Choose Daktronics? BusinessCommunity Shopping Malls Petroleum / Convenience Stores Worship Healthcare View all Markets Venus Control Suite View All Products Services Creative Services Financing RegulationLegislation Read the Blog Out of Home Advertising Out of Home Advertising View the Project Gallery Why Daktronics for OOH Advertising? Out of Home Advertising Digital Billboards Digital Street Furniture LightDirect Billboards WallscapesUrban Billboards Venus Control Suite Software View All Products Services Ad Sales Strategy Digital Billboard Tour Read the Blog TransportationGovernment TransportationGovernment View the Project Gallery Why Transportation Agencies Choose Us? TransportationGovernment Airports GovernmentMilitary Intelligent Transportation Systems Parking Public Transport Products Platform Displays Dynamic Message Signs Message Displays Space Availability Displays Vanguard Control Software Read the Blog Support Partner Portal Our Company Pay Online Contact About Daktronics Employment News Releases Blog Investor Sign In At Daktronics, we make support simple through Daktronics MySupport. This mobile-friendly, online portal allows you see the progress of your open service cases and order statuses, open new services cases and includes the option of requesting parts and on-site service. Create Account Sign In Having issues? Complete the feedback form below. Fast access to service details and case activity. Learn more by watching this video to get set up with your MySupport account today! User Account Login and Password Info: Sign in to MySupport at login.daktronics.com Follow the prompted instructions for setting up a new account or resetting your password on the login page, found by selecting "Need help? Request account?" to request these details. Requirements: Your password needs to be at least 8 characters with a minimum of of 1 uppercase letter, 2 lowercase letters, and 1 number. MySupport at a Glance Home KnowledgeCommunity Cases Home Page Offers an overview of your recent case and part activity, along with quick access to some common requests View updates to your recent case activity and action items with the notification bell guiding you to new case information Featured Topics Share tips and troubleshooting recommendations from Daktronics. Select related equipment for specific articles to support equipment applications. Community Discussions Sort Questions from Peers by Recent Activity or Topic in the dropdown. Help other community members by providing suggestions in the comments section of their post. My Questions Select "Ask the Community" to create a new question to ask peers. Receive notifications about new answers you have received in the Notification Preferences of your User Profile. Cases Cases track unique Service requests for your Daktronics equipment. Identify open cases, on site, and part activity on the first page of the Cases section. Select a current case number to view case notes and next steps. Search for a specific case by using the subset search bar location in the Cases section. Use the Case Status Tracker to identify current case activity. Cases Creation Request new activity by selecting the Contact Support button from the Home page or from the headings at the top and complete require fields in the case form. Select a different Account that you are associated in the dropdown menu. Choose Technical Support for troubleshooting or Customer Service to assist with ordering parts, scheduling onsite service, or for other details about your case. Include important information about the equipment, symptoms, and your request in the "Ask us anything" field. Knowledge articles will populate based on the information you have provided to assist with troubleshooting. Case Details View details about the issue, troubleshooting steps, plan of action, and recommended parts in the Issue Identification section of an existing case. Add a new case note to an existing case, by selecting "New Note" in the Case Comments section to include additional information. Add a picture, video, purchase order, or other attachment to tell us more about your case by using the Attachments field. You will receive an email notification when new information is added to your case. View previous notes by clicking on the user link in the case comments section. If you have an onsite service request or technical support request that is urgent, we recommend utilizing our phone support and referencing to the case created. Part Order Activities When ordering parts include important details in your note such as the part number, quantity, payment authorization and delivery address. If parts have been ordered or repaired on an existing case, you can view details in the Parts Activity section on either the Home page and within the current case. Note, repairs typically take 4 weeks from shipment at your location to completion and return. Shipment tracking details are sent via email once the part(s) has shipped. Many of our standard replacement components include options for ground, 2nd day, and overnight delivery. State any shipping requests at the time of placing your order. MySupport Case Statuses Status: Open This status is used when the case is first created. Our service team is committed to answering each request within 1 business day. If you need immediate answers due to an event, please call our team with your case information. Tip Clear requests can be addressed quickly, therefore the more information that can be provided, the further we can advance your request before engaging with next steps or additional questions. Providing screenshots or video attachments to your case can be especially helpful during the initial investigation. Clarifying payment and delivery information when parts or service are needed can quickly fulfill orders, also by providing critical deadlines and need-by dates that can be identified. Status: In Process Our Service team is working to complete the tasks associated with your request. This could mean scheduling a technician, ordering parts, or gathering information relating to your inquiry. Tip If it is unclear what is in process with your request, you can log a new case comment asking for the current status. Status: On Hold Daktronics Service team is waiting on additional info to proceed with your request. Review action items in the recent case comments on your case to move forward with resolution. Tip This status may indicate that we are waiting on payment details to proceed with parts or onsite service; you can request an update by adding a new case comment or can ask a quote with estimated pricing. Payment authorization through a signed quote or Purchase Order can also be included by adding a new attachment below the case comments section. Status: Parts Ordered The Service team has setup your part request for fulfillment with our Inventory, Repair, and Shipping teams. You can review where we are at with this request in the Parts Activity section and will receive tracking details via email once the order has shipped. Tip Notify our Service teams prior to sending components in for repair to ensure items are properly identified and returned. With new part orders include the part number, quantities, and...